Online Store: Frequently Asked Questions

Getting the Most from Heeman’s Online Store

It’s a brave new world out there! In response to the risk to our community’s health, Heeman’s has made the tough decision to temporarily close our retail store and instead offer an online purchasing with curbside pickup. As this service is very new, there will be lots of questions and more than a few tweaks to make to iron out all the details. We’re responding rapidly to try and bring the Heeman’s plants, beverages and products that bring you joy. So, let’s get to the questions.

Order Minimum

With so many people looking to get plants, local foods and gardening supplies, we can’t practise safe physical distancing and help as many people as we could when we were open to the public. We have a fixed number of orders we can fulfill per hour, no matter how big or small. Our hope is that if you can think twice and click ‘buy’ once, it will save an order slot for someone else, who maybe hasn’t gotten their first order in yet.
Right now there’s no way to open up an existing order and add on to it. We’re working on it but it’s not possible now. We strongly suggest finding everything you need before checking out.
If you have a local friend or neighbour, we’ve found many people ordering together to save a trip out. We hope with all the things offered at Heeman’s you and a friend could combine on an order and save a bit of time & gas one making multiple trips out.

We truly wish we could help everyone who’s looking to Heeman’s to order plants for the garden this spring. We have all the product growing, but due to the current reality, we must act with the safety of our staff as our top priority. We sincerely appreciate your understanding as we do our best to help everyone we can get the garden or goodies they want this spring!

Pick-Up

When you check out you will be given a list of dates and times windows to select for pick-up. We offer new pick up windows every 10 minutes and we appreciate you showing up at the time you selected so we can best serve you. Hours of pick up are found here. Please note, you can not show up before your scheduled pick-up window. Our pulling teams are working hard to process orders and we don’t want to make your wait. But, if you show up before a scheduled pick-up we are unable to help you.

We’re working as fast as possible to load as many items online as we can, but we have thousands of items to upload. Chances are our team is working to add that item to our Online Store. For some items, they might not be in stock yet. If/when they become available, they will be added online!

At check out you’ll be given the option of pick-up times over the next 2 days. You’re welcome to select from available dates and times to find one that works best for you. If we’re experiencing high order volume the pick-up dates/times might be limited or completely sold out.

Product Availability

Product availability can help you decide where and how you can purchase the products that you love at Heeman’s, either by curbside pick-up or in-person shopping.

In order to continue to offer curbside pickup and in-store shopping, we needed to separate our stock to keep track of two inventories for in-store and online. With thousands of products and plants that’s a big undertaking!   

Now, when you visit the site you can see the availability of a product of in-store only, online only, or available in-store and online, or sold out for the season. Some products may no longer be available for curbside pickup. 

Products that we have lower stock of (odds and ends), will be available in-store only. Products marked as currently not available can either be temporarily out of stock and will be added soon, or a plant is still growing and will be added when it’s big enough to sell.

Delivery

We’re sorry, we are not offering delivery at this time and we do not have any set date on if we will offer this service again.

Pre-Ordering & Missing Product

Sorry, to best manage our inventory and ensure that flowers and plants are at peak freshness we only accept orders for curbside pickup a maximum of 3 days ahead.

We are unable to take any pre-orders. Our goal is to make your shopping experience with Heeman’s a great one. As we have living plants that grow, we want to ensure you can shop from what’s truly ready and looking food. To keep our offering fresh and reflective of the stock in our greenhouse we only offer ordering up to 3 days in the future.

We’re working as hard as we can to organize our millions of plants and thousands of other products so we can bring them to our online store. Chances are it’s too cold to plant yet or the plant you’re looking for hasn’t bee shipped in or isn’t big enough to sell yet. When plants are in stock or it’s warm enough to plant, we’ll add them to the site!

Changes To Your Order

Once an order is in, it’s in. You are welcome to make a new order but we’re unable to add on products to the same order. It’s really important to try and get everything on your order before hitting ‘buy’. If you do place a second (or third) order you’ll need to pick a new pick-up window and it might not be at the same time or even the same day as your first.

The best we can do is you can include in the Notes at check out that you just placed another order or have another order in already and reference that Order Number. We’ll do our best to try and pull them together. If we can accommodate that we’ll contact you. If you don’t hear from us, you should assume that only the items in your first order will be available when you come for your first scheduled pick-up.

Yes, just like Amazon orders placed 2 minutes apart, it’s most likely that a separate order will be delivered separately. Again, it’s really important to try and get everything on your order before hitting ‘buy’ so it can all come together and as fast as possible.

Ordering Cider

Absolutely. You will have to acknowledge you’re old enough to purchase alcohol in Ontario when you’re on our site. After that our staff will require proof of ID at time of curbside pickup. Sorry, we can’t provide hard cider without seeing your ID. No exceptions. You’ve gotta be there, with valid ID. We can do this through the glass car door window.

Payment

Not yet. We’re working on this but our Online Store and in-store Point of Sale system that our gift card balances are stored in don’t ‘talk’ to each other. Gift cards will still be honoured in-store when we re-open. For now, they won’t work for online check-out.

Yes, we also take Visa Debit or MasterCard Debit cards. Sorry, at this time we don’t accept EFT or other forms of payment online.

If you have a local friend or neighbour, we’ve found many people ordering together to save a trip out. We hope with all the things offered at Heeman’s you and a friend could combine on an order and save a bit of time & gas one making multiple trips out.

Heeman’s

We’ve reopened for in-person visits to the greenhouse. Also offering curbside pick-ups of Online orders from 9:00am to 10:00am daily and 5:00 pm to 6:00 pm weekdays.

Hours of Inspiration

Sunday9:00am – 5:00pm

Monday

9:00am – 6:00pm
Tuesday9:00am – 6:00pm
Wednesday9:00am – 6:00pm
Thursday9:00am – 6:00pm
Friday9:00am – 6:00pm
Saturday9:00am – 5:00pm